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IFA - Independent Financial Advisers & Whole of Market, Online Mortgage Broker, Adviser, Advisor, Consultant, Devon, Cornwall, Somerset, UK
Contact IFA Moneywest
Call 0800 9 10 11 12
Moneywest - Independent Financial Advisers and Whole of Market, Mortgage Advisers, Brokers, Advisors & Consultants, Cornwall, Devon, Somerset & Dorset, UK - West Country
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©2010 MONEYWEST - This site is intended for UK use only
This site connects Independent Professional Financial Advisors to people to who require professional advice.
We do not provide advice on any financial products and any information contained within this site should not be considered as financial advice.
It is your responsibility to confirm that the adviser you see is appropriate for the business you are transacting.
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IFA - Independent Financial Advisers & Whole of Market, Online Mortgage Broker, Adviser, Advisor, Consultant, Devon, Cornwall, Somerset, UK
Terms & Conditions | Privacy Statement

Treating Customers Fairly

The Management and Staff of Moneywest are committed to ensuring that the FSA principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities. In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to:
 
Our Commitment to You - Our Customer
 
  • We will endeavor to explain the service that we provide. The true cost, benefits and consequence of any product or service you buy from us.
  • We will ask a number of questions that will enable us to fully understand your circumstances, needs and budget.
  • We will strive to make strong relationships with product and service providers to ensure they mirror our commitment to you.
  • We will always explain paperwork to you in a way you understand and support our advice with timely, easy to comprehend documentation.
  • We aim to ensure that you are encouraged to purchase the right product or service to meet your short and longer term needs.
  • On occasions that we feel it is appropriate for us to charge a fee for our services we promise that it will be reasonable and justifiable.
  • We will always attempt to give you the best advice ~ even if it means losing your business to a competitor.
  • All of our staff will be professional and courteous to you ~ even if they are not directly involved in your business.
  • If you are unhappy with the service we provide we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction.


 
 
   
 
 

 


 
Treating Customers Fairly - Moneywest - IFA, Independent Financial Advisers, Mortgage Brokers, Advisers, Advisors, Consultants, Devon, Cornwall, Somerset.